Posted on March 7, 2023 in Live Chat

In today’s competitive online market, businesses need to provide top-notch customer service to stay ahead of the game. One way to do this is by adding live chat to your website. Live chat allows customers to communicate with you in real-time, get their questions answered quickly, and receive personalized assistance. This not only improves customer satisfaction but also boosts your website’s conversion rates.

While many live chat tools can be expensive, there are cost-effective options available that can help you provide this service without breaking the bank. In this article, we’ll show you how to add live chat to your website for free using Birdseed, a robust and user-friendly live chat plugin that can help you better engage with your customers and improve your online business. We’ll take you through the steps to set up live chat on your website, explore the benefits of using live chat, and share tips on how to make the most out of your live chat service.

Why You Need Live Chat on Your Website

There are several reasons why someone may want to add live chat to their website.

Firstly, live chat allows businesses to provide fast and efficient customer service. When customers have a question or concern, they want to get an answer quickly. Live chat provides an instant communication channel that allows customers to get help in real-time without having to wait on hold or send an email and wait for a response. This can lead to improved customer satisfaction and loyalty, as customers feel valued and heard.

Secondly, live chat can increase sales and revenue. When customers have a positive experience with your business, they are more likely to make a purchase or return to your website in the future. Additionally, live chat allows businesses to engage with customers at the right moment, such as when they are considering making a purchase or have questions about a product or service. This can help businesses to convert more visitors into paying customers.

Finally, live chat can help businesses to gather valuable customer insights. By monitoring customer chats, businesses can identify common issues or concerns and use this information to improve their products or services. Additionally, businesses can use live chat transcripts to track customer behavior and preferences, which can inform their marketing and sales strategies.

Overall, adding live chat to your website can help you provide better customer service, increase sales and revenue, and gain valuable customer insights.

Birdseed’s Free Live Chat

Birdseed’s free live chat plan is a great way for businesses to interact with their website visitors in real time. With its customizable chat widget, you can make sure that the chat experience matches your website’s branding and design. Additionally, the chat widget can be placed on any page of your website, so visitors can easily access it and get help when they need it. With Birdseed, you get:

• Customizable chat widget: You can customize the chat widget to match your website’s branding and design, and choose from a range of chat widget styles and colors.
• Mobile app: Birdseed offers a mobile app that allows you to chat with customers on the go, so you can provide support even when you’re not at your desk.
• Integrations: Birdseed integrates with a range of third-party tools, such as Hubspot, Mailchimp, and Shopify, so you can easily manage customer interactions and data.
• Knowledge base: Birdseed offers a knowledge base feature that allows you to create and publish articles and FAQs, which can help customers find answers to common questions on their own.
• Team management: You can add multiple team members to your Birdseed account, so you can collaborate and manage customer support efficiently.

But live chat is just one of the plugins that Birdseed offers. In fact, Birdseed has a variety of other plugins that can help businesses interact with their website visitors and improve their online customer experience.

One of these plugins is the Birdseed popup. The pop-up chat window that appears when a visitor lands on your website. Visitors can use the Messenger to ask questions or request help, and you can respond in real time. The Messenger is fully customizable, so you can match it to your website’s branding and design, and it’s also mobile-friendly, so visitors can chat with you from any device.

Another tool offered by Birdseed is the Callback plugin. This allows visitors to request a callback from your team, so they can get help over the phone. You can customize the callback widget to match your branding, and it can be placed on any page of your website.

Finally, Birdseed also offers a range of lead capture plugins, such as forms and surveys, that can help you capture visitor information and convert more leads. With these plugins, you can gather valuable data on your website visitors and use it to improve your marketing and sales strategies.

Overall, Birdseed offers a variety of plugins that can help businesses interact with their website visitors and improve their online customer experience. From live chat to lead capture, Birdseed has everything you need to engage with visitors and grow your business.